Refund and Exchange Policy
All Sales Are Final.
Due to the nature of precious metals and wholesale pricing, all sales are final. We do not offer refunds, cancellations, or returns once an order has been confirmed and payment has been received.
Exchange Policy
We may offer an exchange under the following strict conditions:
1. The item must be unused, unworn, and in original condition.
2. The item must be free of any damage, alteration, or tampering.
3. All original packaging, seals, and documentation must be intact.
4. Exchange requests must be submitted within 3–7 days of delivery.
If these conditions are not met, the exchange will be denied.
Verification & Approval Process
All exchange requests are subject to inspection and authentication upon return.
We reserve the right to:
- Reject any item that shows signs of use, damage, or tampering.
- Reject items that do not match original shipment records.
- Charge restocking, handling, or price-difference fees if applicable.
Market Volatility Clause
Gold and precious metals are subject to rapid market price fluctuations.
Exchanges will be processed based on the current market value at the time of exchange approval, not the original purchase price. Customers are responsible for any price differences.
Shipping Responsibility
- Customers are responsible for all return shipping costs.
- Shipments must be fully insured and trackable.
- We are not responsible for lost or damaged return shipments.
Damaged or Incorrect Orders
If you receive an item that is damaged upon arrival, or incorrect based on your order you must notify us within 48 hours of delivery with:
- Photo/video proof
- Order details
Failure to report within this timeframe may void eligibility for resolution.
Contact
For exchange requests, please contact: info@yaffaandsonsjewelry.com