Frequently Asked Questions
Account & Wholesale Access
Who can purchase from us?
We supply exclusively to verified wholesale buyers, including jewelry retailers, resellers, and registered businesses.
Do I need an account to view pricing?
Yes. Pricing is only visible to approved wholesale accounts.
How do I apply for a wholesale account?
You can apply by submitting your business information, including a valid resale certificate or business license, through our account registration form.
How long does approval take?
Most applications are reviewed and approved within 24–48 hours.
Pricing & Gold Market
How is pricing calculated?
Our pricing is based on the current gold market rate, plus manufacturing, handling, and operational costs.
Do prices change daily?
Yes. Due to fluctuations in the gold market, prices are subject to change without notice.
Is pricing per piece or per gram?
All pricing is based on weight (per gram), not per piece.
Do you offer bulk discounts?
We maintain consistent pricing across all orders to ensure fairness and transparency.
Are prices locked after purchase?
Yes. Once your order is confirmed, your pricing is locked in.
Product Information
What gold purity do you offer?
We currently offer 10K and 14K solid gold jewelry.
Is your jewelry solid gold or plated?
All items are solid gold. We do not sell plated or gold-filled products.
Are item weights exact?
Weights are approximate and may vary slightly due to manufacturing tolerances.
Are your products stamped?
Yes. All items are properly stamped according to their gold purity (e.g., 10K, 14K).
Do you offer custom designs or special orders?
Custom requests may be accommodated depending on volume and specifications. Please contact us directly for inquiries.
Orders
Is there a minimum order requirement?
Yes. A minimum order of $5,000 USD is required for all wholesale purchases.
Can I combine multiple items in one order?
Yes. You can mix and match items across our catalog within a single order.
How do I place an order?
Orders can be placed directly through our website once your wholesale account is approved.
Shipping & Delivery
Where do you ship?
We ship across the United States.
How long does shipping take?
Shipping times vary based on location and order size. Most orders are processed promptly after payment confirmation.
Is shipping insured?
Yes. All shipments are fully insured for their full value.
Will I receive tracking information?
Yes. Tracking details are provided once your order has been shipped.
When will my order ship?
Orders are shipped after payment has been received and cleared.
Payment
What payment methods do you accept?
We accept bank wire, ACH, Zelle, and other approved payment methods.
Is payment required upfront?
Yes. Full payment is required prior to order processing.
Do you offer payment terms?
Payment terms may be available for established clients at our discretion.
Returns & Exchanges
Do you accept returns?
All sales are final. We do not accept returns.
Do you offer exchanges?
Exchanges may be accepted for unused and undamaged items, subject to approval.
What if my order arrives damaged?
Any issues must be reported within 48 hours of delivery. Please contact us immediately so we can resolve the matter.
Company Information
How long have you been in business?
We have over 30 years of experience in the wholesale gold jewelry industry.
Where are you located?
We are based in Miami, Florida.
Do you supply retail stores?
Yes. We proudly supply jewelry retailers across the United States and internationally.
Additional Questions
If you have any further questions, please contact us directly. Our team is here to assist you.
info@yaffaandsonsjewelry.com